FAQ

Shipping & Delivery

How long does delivery take?

Estimated delivery times are shown at checkout and may vary depending on destination.
Will I receive a tracking number?

Yes. Once your order ships, you’ll receive a confirmation email with tracking details.

Orders & Payment

Can I place an order from outside Sweden?

Yes. We ship within selected regions. Available shipping options are shown at checkout.
Which payment methods do you accept?

We accept the payment methods displayed at checkout. All payments are processed securely via Shopify.
Can I change or cancel my order after placing it?

Orders are processed quickly. If you need to make a change, contact us as soon as possible and we’ll do our best to help.

Returns & Refunds

What is your return policy?

You may request a return within 14 days of receiving your order.
How do I start a return?

Use our return portal.
What condition must returned items be in?

Items must be unused, unworn, and returned in original condition with tags and packaging intact.
When will I receive my refund?

Approved refunds are issued to the original payment method within 14 days after we receive the return.
Do you offer exchanges?

We do not offer direct exchanges. Please return your item and place a new order.
Are there items that cannot be returned?

Sale items and gift cards are non-returnable. Any additional exceptions will be stated on the product page.

Products & Availability

Are all products shown online in stock?

Availability is shown on each product page. If an item is unavailable, it cannot be added to cart.
Do you restock sold-out items?

Some products may be restocked, while others are produced in limited quantities.

Responsibility & Use

What if a product arrives damaged or incorrect?

Please contact us as soon as possible if your item is faulty, damaged, or incorrect, and we’ll assist you.
How should Dukonic products be used?

Products are intended for normal, everyday use. Follow care instructions provided with the product.