We want returns to be simple and transparent.
Returns
You may request a return within 14 days of receiving your order.
Items must be unused, unworn, in original condition, and returned with all original packaging and tags. Proof of purchase is required.
To start a return, please use our return portal. Returns sent without prior approval will not be accepted.
Unless otherwise stated, customers are responsible for return shipping costs.
Refunds
Once your return has been received and approved, your refund will be issued to the original payment method within 14 days. Please note that processing times may vary depending on your payment provider.
Original shipping costs are non-refundable, unless the item is faulty or incorrect.
Faulty or Incorrect Items
Please inspect your order upon delivery. If you receive a faulty, damaged, or incorrect item, contact us as soon as possible so we can resolve the issue promptly.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order and place a new one once the return is approved.
Non‑Returnable Items
Sale items and gift cards are non‑returnable. Other exceptions may apply and will be clearly stated on the product page.
If you have any questions regarding returns or refunds, contact us at support@dukonic.com.